If in doubt, please check with the airline concerned and consult your doctor. Opodo, je vais encore garder mon calme mais cela ne va pas durer donc je vous demande me recontacter rapidement car on vous a contacté par mail pour avoir des informations sur l’annulation de notre vol et vous nous avez renvoyé vers le téléphone or après 2h d’attente tjrs pas de réponse. A flight described as direct is when there is no need to change planes during the trip. Opodo is one of the world’s biggest online travel agencies, offering an award-winning, one-stop-shop that caters to all your travelling needs. Please read these Terms and Conditions before using Opodo's website (Website) and making any booking. Your contract will be with the relevant low-cost airline. It therefore may not be possible to cancel or modify products or services ordered, or there may be specific requirements you will have to meet. (b) In case of tickets issued by non-IATA airlines or where payment for your flights has been taken directly by the airline, requests for refund should be made directly with the airline concerned but the refund service fee shall be due to Opodo. - If you have written the address manually, please make sure it is correct. You should read all fare rules pertaining to your reservation. In certain cases applicable payment can also be made through electronic direct debiting scheme if you possess an appropriate account in the respective country where you do the booking. However, local variances may apply. Transfers: We are not responsible for any cost incurred for transfers between airports or terminals. In particular, any type of use of the images contained on the Opodo Website outside this Website is strictly prohibited without the express consent of Opodo and/or its Suppliers. 8.4.2. 3.3.1 In some cases, when you are unable to take your flight and the ticket is non-refundable, you may be eligible to claim some or all of the taxes charged at the time of purchase. Stop Overs: It may be possible that flights with special fares or better prices do not necessarily take the most direct route. Sociedad unipersonal, c/ Conde de Peñalver, 5, 1º Ext. Opodo will automatically apply the prices with the corresponding discount for residents. Plus I don’t like they sometimes look cheaper, but they are only when you use a specific payment method very few people have. Contracts for hotel and other accommodation booked through our site shall be with the relevant Travel Supplier and subject to their terms and conditions: We offer star ratings as a general guide. A tax refund will be processed in accordance with the relevant airline's refund policy in the country concerned with the £25 fee due to Opodo charged to the form of payment used at the time of booking. In this instance, the most restrictive fare rules will apply. Please note if your flight includes more than one segment you may have different baggage allowances; this can even be the case when flying with the same airline if for instance one flight is international and the other is domestic. Changes and cancellations cannot be made by email. You should read all fare rules pertaining to your reservation. In some cases, when you are unable to take your flight and the ticket is non-refundable, you may be eligible to claim some or all of the taxes charged at the time of purchase: (a) In case of tickets issued by IATA airlines, these airlines require that the demand for refund is submitted and managed through the travel agency issuer. This Platform is operated by Vacaciones eDreams, SL, duly incorporated in Spain and registered in the Trade Registry of Madrid with registered office address at Calle Conde de Peñalver, 5, - 1º Ext. It is recommended that you take out insurance for any travel, especially as there may be circumstances where the Travel Supplier will have no liability. We are not responsible for such actions and We will provide all reasonable assistance You may need through Our Customer Service team. In instances where it is not possible to access the Travel Supplier's terms by a link, we will at your request provide the Travel Supplier's contact details so that you may contact them. All information is encrypted on our secure server. The current version of the T&Cs will be displayed within the Website from the date on which any changes come into effect. Prices are confirmed at the final step of the booking path at the point when you click Buy now', Make the reservation or similar, depending on product purchased. 4.4.4. 3.2.1. Vacaciones eDreams, S.L. They asked me to call up Opodo to confirm the booking, when i called them they just gave a blunt answer that my tickets couldn't be confrmed but they never bothered to inform me either by mail or phone. Fare Rules: For itineraries consisting of different routes and more than one base fare, more than one set of fare rules may apply. Stored travellers . Please see clause 2.3 for details of how to access the Travel Supplier's terms and conditions. Until you make effective the full payment, you will not be able to receive your products. Opodo will not be liable for any fees relating to varying exchange rates and card issuer fees. Opodo will not be liable for any subsequent price increase as a result of payment failure. In relation to Car rentals, the car rental Travel Supplier's specific terms and conditions for cancellations and amendments will be available during the booking process and, for most bookings, through a link provided in your confirmation email. It is your responsibility to confirm with the Travel Supplier or hotel whether such special requests can be fulfilled. When a booking is made the exchange rate will be fixed at that time and will apply to any amendments or cancellations to that item within the booking. It is your responsibility to make sure that your account has sufficient funds. Internet bookings for unaccompanied minors are not permitted; these may only be made through our Customer Service call centre. The service fee will be added to the final price. 3.1.1. (b) In case of tickets issued by non-IATA airlines or where payment for your flights has been taken directly by the airline, requests for refund should be made directly with the airline concerned but the refund service fee shall be due to Opodo entity. Opodo, as intermediate party, is not responsible for such schedule changes or cancellations. We never share anything without your permission. Opodo you are awful, you will not be getting anymore money from me. Check-in and check-out times will normally be displayed on your hotel booking confirmation email. Licence must be valid for at least 12 months from the last day of your car rental period and both paper and photo licences must be presented. For the avoidance of doubt, products booked under these T&Cs are not a Travel Package if you, or our travel advisors on your behalf, put together two or more types of products or services, irrelevant of whether you book these products at the same time for one total price. If you miss the outbound flight, the inbound flight would not be cancelled by the other airline. Opodo will not be liable for any subsequent price increase as a result of payment failure. 6.5 Opodo and/or companies from the ODIGEO Group are not liable in the even there are deficiencies with reservations, confirmations and/or execution of any trips or services purchased through Opodo due to reasons of force majeure (including, but not limited to, political, economic, security or climatic disorder that affects safety). Rent your car with free cancellation. Prices may therefore differ on a daily basis to reflect any movement in exchange rate levels. We are not responsible for any additional costs incurred and advise you to contact the relevant airline to add any additional services and verify charges. Opodo publishes on its Website various information about the products and services provided and offered by third parties, and it can make no representations about the truthfulness, accuracy, completeness and updating of the data contained in such offers. ), Opodo does not guarantee any such requests but will pass these requests on to the Travel Supplier/hotel. 1.4. I have used Opodo for a majority of my bookings but when customer service needed to help the one time I needed it, it failed. - If you have reached this site by clicking on another link, it is possible that the session ex, Automatic check-in, real-time flight status updates and all the info you need for your trip - only in the app. Moi aussi je me suis fait arnaquer sur OPODO cette semaine. Le comparateur d'Opodo vous permet en effet d'accéder aux offres des plus grands agences de location du monde et notamment : Avis, Hertz, Europcar, Enterprise, Sixt, etc. If you are travelling into or out of the EU, or on an EU carrier, you may have rights which you can assert against the relevant airline in the event that your flight is cancelled, delayed or you are denied boarding. Please note that airlines have their own rules and regulations with regard to e-ticketing. Between booking and flight date must be at least six working days. Bonjour,**J'avais fait une r*servation de location de voiture * Saint Denis de la R*union ( n* RE*********) qui a *t* annul*e ce matin-m*me. Opodo appliquera automatiquement les prix avec la remise correspondante pour les résidents. If you're checking out this app, we know you love to travel and furthermore you love a good deal. In relation to car rental the conditions set out in Annex 2 hereto shall apply, unless otherwise provided in the Travel Supplier terms and conditions. 6.5. 5.1 All of the content on the Opodo Website (including, but not limited to, trademarks, texts, graphics, logos, button icons, images, audio files and software) is owned by Opodo or its content providers and is protected by national and international industrial and intellectual property regulations. Offline Support. It is highly recommendable (especially if You are travelling first class), that you check in with enough time if you have special requests regarding your seat. Time: Flight timings are provided by airlines and are subject to Air Traffic Control restrictions. Some jurisdictions may also require birth certificates for all minors travelling. 3.5.2. Opodo offers you the best range of car hire companies in the world . If you fail to cancel your reservation prior to the pick-up time and do not collect the vehicle on the pick-up date, or of you fail to comply with the pick-up terms (see car supplier terms and conditions), Opodo on behalf of the car supplier reserves the right to make a "no-show" charge of up to 100% of the total car rental booking value. Book your low cost holiday or city break with us now! If you have purchased a return ticket, the airline requires you to confirm your return flight booking at least 72 hours before travel. We kindly remind you that as a general rule, low cost airlines do not accept unaccompanied minors. It is your responsibility to arrange any visas which may be necessary and we take no responsibility for assisting or advising with this. The benefits offered can vary between airlines and even for the same airline on the same route in the same class. Download Book your hotel with free cancellation. Images - Whilst we endeavour to ensure that property images and descriptions of amenities and facilities displayed on Opodo are an accurate and up to date representation of the properties, we cannot guarantee this always to be the case as we obtain this information from our Travel Suppliers. This is the moment that your contract in relation to the products and services ordered will come into existence. Exchange rates are determined by Opodo. All tickets sold on this Website are e-tickets. ), Opodo does not guarantee any such requests but will pass these requests on to the Travel Supplier/hotel. In relation to hotel and other accommodation the conditions set out in Annex 3 hereto shall apply, unless otherwise provided in the Travel Supplier terms and conditions. Book now! We act as intermediary in the purchase of Your air ticket. 3.5.2 Please note that you may be required to produce your booking number and/or confirmation email to the relevant Travel Supplier as evidence of your booking. The current version of the T&Cs will be displayed within the Website from the date on which any changes come into effect. Travel Agency Licence GC88MD. Nevertheless, it is possible that some airports and/or airlines may require a longer time. 3.2.2 The amount of the service fees depends on the products acquired. All correspondence regarding customer service or your booking should be sent to Vacaciones Edreams SL, address for correspondence purposes, Carrer de Bailén, 67-69, 08009 Barcelona, Spain or by contacting us via our Help Centre. In addition, please check that the name on your passport matches the name on your ticket and/or booking confirmation. Quel que soit le type de véhicule que vous recherchez, vous pourrez ainsi trouver les meilleures offres possibles et personnaliser votre réservation en fonction de vos besoins. 6.2 Opodo publishes on its Website various information about the products and services provided and offered by third parties, and it can make no representations about the truthfulness, accuracy, completeness and updating of the data contained in such offers. Téléchargez notre appli et faites le voyage de vos rêves ! Opodo is not responsible for any costs incurred as a result of these checks. A “booking” means any order for products or services you make on our Website which is confirmed by us. 7.1. If the airline you are flying with is not listed, please consult the conditions directly on the airline’s website. These charges do not include any charges imposed directly by the Travel Supplier or hotel, including any difference in fare/room rate/rental rate. Our obligation to issue the ticket will be subject to your payment having been received in cleared funds. Please ensure you read all fare terms and conditions relating to your booking. (vi) Unaccompanied Minors: Depending on the airline, minors may travel unaccompanied as long as the airline provides this service. ... over 900 rental car … You hereby authorise Opodo to carry out all the activities necessary to obtain such tax refund. © Opodo 2020. Contracts for hotel and other accommodation booked through our site shall be with the relevant Travel Supplier and subject to their terms and conditions: Specific terms and conditions for cancellations and modifications will be available to view on Our Website during the booking process or by prior request to Our Customer Service centre and will also be explained in your confirmation email. The Opodo Website may contain links to other Websites that are not managed by Opodo, which are included only for reference purposes. 2.3 Opodo makes the booking on your behalf and your contract will be subject to the Travel Supplier's terms and conditions, which could limit or exclude liability to you (often in accordance with various applicable international conventions). This means that your ability to cancel or modify a booked travel product or service, and the method for doing so, will depend on the specific airline's fare rules or other Travel Supplier's terms and conditions. Opodo do not refund the service charges. Your ability to cancel or modify a booked travel product or service, and the method for doing so, will depend on the specific airline's fare rules or other Travel Supplier's terms and conditions. 3.5.3 Opodo relies on the information that you provide as being accurate and therefore cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. You hereby authorise Opodo to charge your credit card with the applicable service fee. Log in to Prime . Log in to Prime . Opodo is not responsible for any additional costs incurred and advise you to contact the relevant airline to add any additional services and verify charges. Compares over 2,000,000 accommodation options, over 900 rental car companies and over 600 airlines. Combination Flights: In certain cases, in order to provide special return fares, We combine two one way fares on different airlines or on the same airline. Please note that some flights include free cancellation, including all service charges, until midnight on the day of purchase and only available during call centre opening hours. Additional Services: Airlines may charge for additional services such as checked baggage, airport check-in, preferred seating, flight entertainment (if available), food, drink and snacks etc. E-ticketing is a "paper-less" way to book flights. 3.4.1 Passport and visa regulations can change and you should therefore check with the relevant embassy well in advance of travel. Generally children aged 2 years or more must occupy a seat. If your booking is being paid for with a third party credit card we may require written authorisation to be provided by the card-holder. Vous devrez fournir les informations nécessaires pour prouver votre résidence. 6.1. Opodo is therefore not a party to the contractual relationship in relation to the products and services you order on our Website, unless explicitly provided otherwise herein. Seulement, il faut que lors de votre réservation Opodo , vous ayez choisi un vol avec la mention “ Annulation gratuite “. Please check that the information you've entered is correct or use another payment method. Manage booking . Classifications. When you make a purchase on the Site, you agree to accept these Terms and Conditions. All software used on the Opodo Website or belonging to its software Suppliers is protected by national and international industrial and intellectual regulations. Up to 24 hours before your pick-up Book now Get €10* off your flight. You must notify us immediately if you change your email address or contact telephone number. Each driver's full, valid driving licence, which they've held for at least 12 months (often 24). In exceptional circumstances, due to ticketing restrictions outside its control, Opodo may not be able to pass information about confirmed bookings to the airline to enable them to fulfil the booking. Vous devez lire attentivement les conditions ci-dessus et Our four leading online travel agency brands (eDreams, GO Voyages, Opodo, Travellink) and the metasearch engine Liligo - offer best travel deals. Accordingly, Opodo shall charge you with a service fee, depending upon which product you book. J'ai acheté trois billets d'avion, via Opodo, pour un voyage en Amérique latine (Paris /Quito - Quito /Lima - Lima /Paris).Je devais partir le 01/01/2012 pour revenir le 04/02/2012. 2.7 We reserve the right to cancel your booking immediately in the event we have reasonable grounds to believe it is fraudulent, in such circumstances you will either not be charged or any money shall be refunded to you. Customers renting a vehicle for pick-up in any country outside the European Union (EU) must be an EU resident and must present a full, valid GB or EC/EEA licence. 2.9. Some jurisdictions may also require birth certificates for all minors travelling. 2.6 After you confirm your booking, you will receive a confirmation email with a booking number. You are free to prove that less cost has occurred. All of the content on the Opodo Website (including, but not limited to, trademarks, texts, graphics, logos, button icons, images, audio files and software) is owned by Opodo or its content providers and is protected by national and international industrial and intellectual property regulations. Opodo attention en cas d'annulation, règlement EU non respecté. It is your responsibility to collect that information. All information is encrypted on our secure server. Road trips break the routine and are an excellent way to explore new places. You will be subject to the terms and conditions of the low-cost airline. Moreover, we hereby bring your attention to the fact that, due to the nature of travel products, it is possible that price changes occur between your booking and the effective payment and you will have to assume the cost of the selected products at the moment that you are making the effective payment. If you do not reconfirm your return journey directly with the airline, it could be cancelled. Unless we have provided you with specific cancellation terms, please be aware that in the event of cancellation or no show you will normally be required to forfeit the entire booking amount. Breakfast is not included unless otherwise stated. 3.1.3. Regulations vary with each airline, but some will refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. When processing a refund for a flight ticket, please be aware that not all taxes are refundable. Further, you will be liable to reimburse us for any expenses we incur as a result of such termination. Please contact the airline or hotel in charge of your frequent flyer or hotel loyalty programme if you are unsure of its terms and conditions. 1.1 This Website is available to all users (hereinafter referred to as the "User" or "You"), subject to these General Terms and Conditions (hereinafter referred to as "T&Cs"). Furthermore, the User declares that all information he or she provides to access this Website and while using it is true, complete and accurate, and he/she agrees to keep it updated. The company is the largest online travel group in Europe, and the largest distributor of online flights in the world. Maybe you even consider yourself a kind of detective, always able to find the lowest prices? Ryanair today (Tues 10 Mar) announced the suspension of its full flight schedule to/from and within Italy, following the decision of the Italian Government to “lock down” the entire country to contain the spread of the Covid-19 virus. Opodo does not exercise any control over these Websites nor is it responsible for their content. Next, we will check that your booking has been correctly entered in the airline's booking system and that your payment can be correctly processed. 2.9 The electronic document by which your contract is formalised shall be filed in the Opodo records and may be accessed by you at any time upon request to Opodo. The Opodo website is designed to provide a fast, reliable and easy user experience: every search will help you find a great amount of useful information and options. 5.1. Opodo and other names of products, services, graphics and logos of Opodo are internationally registered trademarks. Please note that the airline payment and payment to Opodo for any other products or Opodo charges may appear as separate transactions on your credit card statement. E-ticketing is a “paper-less” way to book flights. They may vary depending on flight schedules, type of aircraft, weather conditions etc., and are indications of the hours spent actually flying (excluding time on the ground during stops en-route or when changing aircraft) and are therefore given for guidance only and are subject to alteration and confirmation. In the event that you make any alteration to your booking (cancellation and/or modification), Opodo reserves the right to charge you a service fee of up to sixty euro (€60) to cover the administration costs incurred by Opodo. In particular, the User accepts that he or she will only use this Website for him/herself and that the products or services purchased through this Website will be for his or her own use or consumption, or the use or consumption of persons on behalf of whom he or she is legally authorised to act. Different countries have different standards; a 3 star hotel in one country is not necessarily equivalent to a 3 star hotel in another.

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